I have been receiving auto-renewal emails from you recently for the http://www.pin-forum.com domain

Each time I tried to access the Control Panel at https://www.123-reg.co.uk/secure/ to renew the domain I received the Address Not Found message. This was the case for several days. Then received your failed domain renewal notice the day before yesterday and again told to access the control panel (same error message at your end). When I try to access http://www.pin-forum.com or access my emails I find the domain is dead. This is just over 24 hours from the renewal date and your control panel has been down for several days.

Tried to call your number but you are CLOSED.

I suspect this email may bounce back but I’ll send it anyway.

Please fix your system and let me know when you will be reactivating my domain!

Regards

Paul

Thanks for putting this up independent blog site up, i wrote a nice long complaint blog and submitted it to the 123reg webblog yesterday – interesting i submitted it as a comment following on from an article called “Don’t tell your visitors to “Get Lost” – learn the art of good website navigation” ….guess what…..their blog is only for good news….customer problems get deleted off. 123REG are not proactivly engaging with their customers to show via their blog how they resolve issues for clients. As buying consumers we all know it only adds to our confidence to deal with them and their credibility as a good company. By mediating the problem away and still not addressing the issue, forces people like us to go online elsewhere and start a blog attack to let others know that the customer service being offered is ok for basic stuff, but isnt as good as it could be when you need some help or feel that the service being offered by 123 reg isnt fair.

It is now 12 hours since i put my complaint online, if that was Vodafone, i would have had a message back from them within the hour to try and resolve the situation.

My problem was that i purchased an instant site plus package for my personal domain name from them using our company account login, due to changes at work i decided that i would like to put mine and a number of other personal domains i own into my own account with 123Reg.

So we initiated an internal transfer with no problems or notification that the instant site service would become invalid on the designated domain if it was transferred to another account.

On spending my 10p a minute to request that this just be transferred over as well, i was given the “computer says no” little Britain customer service treatment. I was also informed that i should have read all the t&c’s before purchasing as its in there.

So i clicked through to the T&C’s and asked to be shown where it was stated, Beverley (not allowed to give our surname out)hadnt got a clue where it was in the small print and proceeded to start reading at 10p a minute. I asked that a manager then call me back to discuss this as really it should just be a press of a button to resolve this problem, i’m still a customer, they’ve had my money and i’ve had no satisfaction.

Managers are not available and do not make calls to customers, please write in….not email…they are a digital company for gods sake.

We all know what happens to complaint letters…they get filed in the round filing tray and customers get bored and go away and tell friends about the poor service they received from 123REG…with 2million domains perhaps 123REG aren’t bothered about a couple of people that are disappointed with the customer back up they were given.

Lets see if they come back to me by close of play today, obviously if they resolve the issue for me i’ll write about it as well….that’s only fair.

ian.cook@juicedigital.co.uk
http://www.juicedigital.co.uk

Basically last year I took out an instant site account and paid for the year.

4 months later I decided to switch to an eccommerce account which I pay for monthly.

Un be-known to me my instant site account which I thought would be cancelled has just been renewed again for another year which I never asked to be renewed!!!!

They provided me with no warning and as far as I knew this was a one time fee which I never asked for to be renewed.

I spoke to them and they said and they said accounts had to be cancelled online within 7 days. I for one couldn’t even find how to go about cancelling this account anyway.

Its like they want it to happen to you

Godaddy UK domain name promo codes for a discount, these codes do not expire.
BRIL1: 10% off any order
BRIL3: 30% off .com domain names
Codes work on renewals, UK codes and US codes here:
http://brillantdeals.co.uk/godaddy-promo-coupon-codes/

They didnt charge me on 1and1 though?

Hmmm..

It is very sucky that we have to pay to hide our data!

http://blog.internetgovernance.org/blog/_archives/2007/10/23/3309763.html

Laws that will make Vladmir Putin blush. The US doesn’t want to change WHOIS and suddenly we have to give in to their polices and break British law. Nominet should do something about this. They stepped in last time I don’t know why they don’t now! Apparently it is acceptable that we are forced to pay so that our details aren’t divulged to the f**king world.