The 123 Reg Fail Blog

We received a comment from a chap who has experienced a major issue with 123-reg – so i thought it only fair to share it with you all;

Thanks for putting this up independent blog site up, i wrote a nice long complaint blog and submitted it to the 123reg webblog yesterday – interesting i submitted it as a comment following on from an article called “Don’t tell your visitors to “Get Lost” – learn the art of good website navigation” ….guess what…..their blog is only for good news….customer problems get deleted off. 123REG are not proactivly engaging with their customers to show via their blog how they resolve issues for clients. As buying consumers we all know it only adds to our confidence to deal with them and their credibility as a good company. By mediating the problem away and still not addressing the issue, forces people like us to go online elsewhere and start a blog attack to let others know that the customer service being offered is ok for basic stuff, but isnt as good as it could be when you need some help or feel that the service being offered by 123 reg isnt fair.

It is now 12 hours since i put my complaint online, if that was Vodafone, i would have had a message back from them within the hour to try and resolve the situation.

My problem was that i purchased an instant site plus package for my personal domain name from them using our company account login, due to changes at work i decided that i would like to put mine and a number of other personal domains i own into my own account with 123Reg.

So we initiated an internal transfer with no problems or notification that the instant site service would become invalid on the designated domain if it was transferred to another account.

On spending my 10p a minute to request that this just be transferred over as well, i was given the “computer says no” little Britain customer service treatment. I was also informed that i should have read all the t&c’s before purchasing as its in there.

So i clicked through to the T&C’s and asked to be shown where it was stated, Beverley (not allowed to give our surname out)hadnt got a clue where it was in the small print and proceeded to start reading at 10p a minute. I asked that a manager then call me back to discuss this as really it should just be a press of a button to resolve this problem, i’m still a customer, they’ve had my money and i’ve had no satisfaction.

Managers are not available and do not make calls to customers, please write in….not email…they are a digital company for gods sake.

We all know what happens to complaint letters…they get filed in the round filing tray and customers get bored and go away and tell friends about the poor service they received from 123REG…with 2million domains perhaps 123REG aren’t bothered about a couple of people that are disappointed with the customer back up they were given.

Lets see if they come back to me by close of play today, obviously if they resolve the issue for me i’ll write about it as well….that’s only fair.